Background to SUMI by Jurek Kirakowski
نویسنده
چکیده
A psychological test, wrote Anne Anastasi in her classic book on the subject (Anastasi, 1968), is essentially an objective and standardised measure of a sample of behaviour. That psychological tests should be used to evaluate a computer system by measuring the behavioural disposition of end users towards it seems to be an obvious step. Dolotta and colleagues probably coined the phrase user-perceived quality in their book of 1976, and in 1978 Dzida, Herda and Itzfeldt reported the first large-scale questionnaire specifically addressed to the problem of devising a rigorous measure of user-perceived quality. They understood that user-perceived quality would turn out to be a multi-dimensional concept, but they made the further assumption that:
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